World of Glasses

    Help

    Please feel free to contact us by email or phone should you have any queries regarding placing an order.

    All orders received before 2.30pm Monday to Friday (excluding Bank Holidays) are sent the same day.
    Guaranteed Orders are only available Monday to Thursday (excluding Bank Holidays) and are not deliverable over a weekend period.
    Once you have placed your order you will receive a confirmation email within a few minutes. A second email will confirm that your order has been dispatched. Our contractual agreement to provide goods and services does not start until you have received this second email. Most orders are packed to ensure they fit through standard sized letterboxes, but larger glasses and multiple orders will need to be delivered with you there.

    You are welcome to return any items within 14 days of dispatch for an exchange or refund. We need notification of your intention to return 14 days from receipt of your item. All items need to be returned in an unused condition along with the original packaging and accompanied by a note quoting the order number within 14 days of your notification.  Postage charges are non refundable.

    When returning any items we recommend obtaining a proof of posting as they are returned at the customer’s own risk until received. Our return address is: World of Glasses, 44 Burke Street, Harrogate, North Yorkshire HG1 4NR

    All payments are handled via 3rd party payment gateways and are secure. We offer an over the telephone service where we accept All Major Credit Cards.  During this service we enter your information manually into a 3rd party payment gateway and we do not store or keep any of your payment information in any way.

    The World of Glasses website uses cookies for essential site function and so we can provide a better service.

    Cookies are small text files stored on your internet connected device. Our website makes use of these so you can add items to your basket and checkout as well as processing our customer reviews and feedback (PHPSESSID). Alongside this we also use Google Analytics to monitor traffic to our website (_utma, _utmb, _utmc, _utmz).

    It is possible to manage and delete these cookies – please see your browser help documentation for instructions on how to do this. Please note that disabling cookies may prevent you from purchasing items from our website and affect functionality however you will still be able to browse.

    The terms and conditions of the World of Glasses website are detailed below, please read them carefully. We may vary these terms from time to time. Please check them before you make a purchase.Use of the website and any purchases made through it constitutes an agreement to abide by the terms and conditions detailed below. Any contracts or agreements formed between you and us by means of the website shall be governed and interpreted by English law and any disputes or proceedings shall be subject to the jurisdiction of the English Courts.

    We have ensured that the information relating to the products on our website is as accurate as possible. Pictures of each product can be enhanced to offer a more detailed view but your vision of the product depends on the monitor display and resolution capability of your computer. Prior to placing an order please also read the rest of the information on this page. This information also forms part of the terms and conditions and contains important details about your order.

    At the point when a purchase has been made and a dispatch email has been received by the customer there then exists a binding agreement under our terms and conditions between us and the customer. Payment is taken immediately for orders and goods will not be dispatched until receipt of payment. Product ownership passes to the customer once we have received payment in full and the customer has received the goods.

    Under the terms of the Data Protection Act 1998 we have a legal obligation to protect any information we get from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. If you join our newsletter you are agreeing to receive periodic email and mail information from us. You can request the removal of your details from this list at any time by contacting us with this request.

    As a business we are fully committed to GDPR (General Data Protection Regulation) compliance and the protection of our customer’s data.

    What data do we hold about you and how do we collect it?
    For all customers, we hold information relating to each purchase. This includes items bought, full name, address, phone number and email address. It is important to note, we store no customer payment details.

    How is your data processed and what do we do with it?
    We only use customer data to process an order and handle any queries relating to that order. For customer’s that sign-up to receive updates about our latest offers and products we send regular communications by email only.

    Where is your data held and is it secure?
    All pages and data transferred to and from our website is sent over an encrypted connection provided by an SSL certificate. Once customer data is received it is then stored on a secure server. It is our priority to treat customer data with the utmost care and take every appropriate step to protect it.

    Do we share data with anyone else?
    We do not share any customer data with third parties.

    What are your rights over your personal data?
    You have a number of different rights regarding your personal data. You have the right to access the personal data we hold about you. This will be provided by us free of charge and in a reasonable time frame. You also have the right for this data to be corrected when incorrect, out of date or incomplete. Should you wish for us to remove all of your data which we hold, you can request this by contacting us at any time.

    Who do I contact for data enquiries?
    For all data enquiries, please contact us via any of the following methods stating your request; email: info@worldofglasses.co.uk, phone: 01423 553881 or mail: World of Glasses, 44 Burke Street, Harrogate, United Kingdom.

    Contacting the regulator
    If you feel that your data has been handled incorrectly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data you have the right to lodge a complaint with the Information Commissioners Office. You can contact them by phone on 0303 123 1113 or go online to www.ico.org.uk/concerns.